Refund Policy

Current offer

Bulin 47 Video sells one-time credit packs through Stripe Checkout and does not offer subscriptions. The automatic refund rule below covers only a first purchase requested within seven days when none of its credits have been used; all other requests require operator review.

1. Unused credits

The first paid credit-pack purchase is eligible for a full refund when the request is made within seven days of purchase and none of the purchased credits have been used. A completed refund revokes the matching credit grant exactly once. Later purchases, requests outside seven days and purchases with any post-purchase credit use require operator review and are not covered by this automatic rule.

2. Partially used credits

The service has not adopted an automatic rule for prorated refunds, refunds of the unused balance or treatment of credits already consumed. These requests require operator review.

3. Confirmed generation failure

Credits are reserved only after you explicitly request video generation. If a job is confirmed unsuccessful and no completed video is delivered, its reserved credits are returned once. An uncertain network response does not automatically create another charged job.

This is an application-credit restoration, not proof that a cash refund has been issued. Cash eligibility for a failed generation is pending operator decision.

4. Service not delivered

If Checkout later succeeds but credits are not granted, or an eligible job never receives the contracted delivery, the payment, signed Webhook, application order and credit ledger must be reconciled. The cash-refund remedy and decision deadline are pending operator decision.

5. Duplicate charge

A claimed duplicate charge must be checked against Stripe Checkout Sessions, PaymentIntents or Charges and the application ledger. The exact duplicate-payment refund rule and escalation owner are pending operator decision. Do not submit full card details through support.

6. Refund channel

Send refund requests to support@bulin47videos.video, which is also shown on the contact page. The website does not send support email on your behalf.

7. Request information and processing time

A request may ask for the account email and a Stripe receipt or transaction reference. Never send a password, full card number, security code or secret key. The operator review period, notification schedule and Stripe processing estimate are not fixed and must not be assumed.

8. Statutory consumer rights

Nothing in this policy limits non-waivable rights available under applicable consumer law. The legal operator address and jurisdiction needed to identify those rights are still pending.

Payment-system limitation

The application handles full charge.refunded events for the first-purchase, seven-day, completely-unused rule with an idempotent credit reversal. Partial or otherwise ineligible refunds fail closed for operator review. The signed Sandbox event suite has passed; the first natural Production refund remains unverified.